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Policies

Policies relating to activities carried out by Ƶ are detailed below.

Anti-Bribery

This policy details what constitutes bribery and who can be found liable and to clarify that. Ƶ will not be party to corruption or bribery in any form. Our policy complies with the .

Approval of publishers’ resources to support learners taking Ƶ exams

This policy sets out the criteria by which decisions regarding the endorsement of published materials are made. 

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Complaints

Ƶ is committed to providing an open and accountable service for its customers. We believe we achieve this most of the time - if not please let us know via our Complaints Procedure, below.

If your complaint is about your Secure English Language Test (SELT) please email: SELTComplaints@trinitycollege.co.uk.

Please note that Ƶ is currently unable to receive complaints by post and would request that all correspondence is directed at this time to complaints@trinitycollege.com.

Alternatively, a customer feedback form is available here.

Conflicts of Interest

This policy sets out the expectations regarding real and potential conflicts of interest and the procedures to be followed in the event of a possible conflict of interest arising. This policy is designed to ensure that any work that is carried out for or on behalf of Ƶ is free from improper influence and is independent, fair and unbiased.

Data Protection

Ƶ takes seriously its security obligations in respect of your personal data under the Data Protection legislation in order to prevent unauthorised access to, or alteration or destruction of personal data in our possession.

We will endeavour to take all reasonable steps to protect your personal information. All the personal information we collect is stored securely.

Environment 

Equality, Diversity and Inclusion

Ƶ is committed to equality and diversity and inclusion across the organisation and its network. Ƶ recognises that providing equality of opportunity, valuing diversity and promoting a culture of inclusion are vital to our success. By creating a working and social environment in which individuals can utilise their skills and talents to the full without fear of prejudice or harassment, we aim to create a culture where everyone can reach their fullest potential.

Invoicing

How we invoice learners and centres, and our payment terms.

Malpractice and Reporting Malpractice

This policy defines malpractice and maladministration, sets out the rights and responsibilities of Ƶ, its Registered Exam Centres and candidates in relation to malpractice and maladministration, and explains what happens where there is reason to suspect malpractice or maladministration.

Reporting Malpractice
This policy explains how you can raise concerns about malpractice, to reassure you that your concerns will be taken seriously and to explain how Ƶ will respond.

Modern Slavery

Modern slavery is a crime and a violation of fundamental human rights. Ƶ is committed to ensuring that acts of modern day slavery and human trafficking have no place in its business and supply chain.

Reasonable Adjustments

We are committed to eliminating discrimination on grounds of disability and promoting equality of opportunity for disabled people. This policy sets out how we aim to achieve this.

Safeguarding and Child Protection

Sanctions

Special Consideration

Special consideration may be given to candidates who are ill, injured or suffer other adverse circumstances at or near the time of the assessment or moderation.

Sustainability

 

Page last updated: 8 December 2021

 

Ƶ Secure English Language Test (SELT) policies

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Closed Circuit Television

Complaints
Ƶ is committed to providing an open and accountable service for its customers. We believe we achieve this most of the time - if not please let us know via our SELT Complaints Procedure, below.

Malpractice

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